Illustrative artifact
Alternative matrix
The report separates what can be checked online from what still needs a customer conversation.
| Alternative | Type | Inspect | Freshness |
|---|---|---|---|
| Direct product | Same buyer and job | Positioning, public price, workflow | Checked at research time |
| Indirect substitutes | Different way to finish the job | Tradeoffs and switching cost | Checked at research time |
| Manual workflow | Current substitute | Effort, habit, urgency | Customer evidence needed |
Source record
URL, supported claim, and checked date stay together.
Decision impact
Narrow, differentiate, reprice, or stop—without hiding unknowns.